FAQ

YOUR ORDER
STOCK & AVAILABILITY
CANCELLATION / CHANGES
DELIVERY & SHIPPING
PAYMENT
RETURNS & EXCHANGE POLICY
REFUNDS
 

Your Order

1
Will I receive an order confirmation for my online purchase?
 
You will receive an automated email confirmation upon successful payment of your order.

Stock & Availability

1
Are the products I ordered always deliverable?
 
Only products that are available in stock are shown on the website. Products or sizes no longer available will be shown as Sold Out and cannot be selected.

Although our stock inventory is constantly updated, in exceptional cases an item may be sold out at the time your order is sent. However all selected items' availability will be verified before your order process is completed and should any item become unavailable, you will be notified before check-out.
2
Will products listed as 'Sold Out' be available again at a later time?
 
Yes, some products may be available again at a later time. You may want to visit our online shop regularly to check if the items are back in stock or click here to sign up our mailing list.

Order Cancellations / Changes

1
Can I cancel or make changes to my order if it has not been shipped yet?
 
Your order will be processed immediately upon successful payment, hence we will not be able to cancel or change your order. Should you require a change of delivery address/method. You can make the changes via the SMS/Email delivery link you receive.
2
Why is my order cancelled even though I have received a successful order confirmation email?
 
Your order may have been cancelled for reasons related to stock availability, payment or delivery address. If your order (or part of your order) is cancelled, we will notify you by email on the follow-up process.

Delivery & Shipping

1
Do you ship worldwide?
 
Yes, we ship worldwide.
2
What are the delivery and shipping charges?
 
The default mail service provider is Singapore Post. Currently, we only delivery within Singapore and allows self-collection at our office.

Available delivery modes include:
Self-collection - Free
Local registered postage (2-5 working days) - SGD$6
Speedpost (1-2 working days) - SGD$12

Self-collection
To ensure your items are ready, you can call us prior to your arrival:
(65) 6339 6672 / (65) 6339 6673

Our address:
MamaShop @ GERNISE GLOBAL PTE LTD
No.3 Soon Lee Street
#05-10 Pioneer Junction
Singapore 627606

International addresses
Please send us an inquiry for delivery to overseas here.

3
Can my delivery address be different from my billing address?
 
Yes, your delivery address can be different from your billing address.
4
What is the delivery time for my order?
 
Your order is expected to be delivered within the following time-frames:

Local registered postage
2 - 5 working days
Speedpost
1 - 2 working days
5
Do I have to pay customs or import duties for my orders?
 
Yes, all customs or import duties must be borne by the recipient. Unfortunately we have no control over these charges and cannot advise what the cost may be as customs' policies vary widely from country to country. We advise that you contact your local customs office for further information.
6
Can I have my order delivered to PO Boxes?
 
Please note that we do not deliver the products to PO Box addresses.

Payment

1
What form of payment method do you offer?
 
We only accept payment by PayPal.
2
Can I still pay by PayPal if I don't have a PayPal account?
 
Yes, you can still make payment by PayPal as a guest even if you don’t have a PayPal account. Alternatively, you can sign up as a PayPal user at www.paypal.com prior to placing an order.

3
Is there a minimum order value?
 
No, there is no minimum order value and no surcharge for small orders.

Returns & Exchanges Policy

By ordering products on the MamaShop online store, you agree to be bound by our Exchange & Returns Terms.

Please note we do not accept return of products that are:
  • Damaged by abuse, negligence, worn, altered, washed (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose.
1
Can I exchange a product?
 
Unfortunately, we are unable to perform any product exchange. If you prefer the product in another colour/size, please place a new order.
2
Can I return a damaged, defective product or incomplete product?
 
We will only accept return of products with genuine manufacturing defects, products damaged during shipment or incomplete/wrong products received.

No returns will be made for clothes that don't fit as well as expected. You are encouraged to go one size larger when placing your orders. Kids grow up fast!

Please notify us via email within 3 days of receipt of goods and return the product to us within 14 days (for local returns) or 30 days (for international returns).

3
Is there a minimum order value?
 
No, there is no minimum order value and no surcharge for small orders.

Local Returns Policy:
  • All returns must include a completed Merchandise Return Form (Please note that returns without a completed MRF will be subjected to delays.)
  • Product must be returned within 14 days of receipt.
  • Product must be in their original packaging and not be worn, altered, or washed.
  • Product must have the original hang tags and labels attached.
  • Please note that Local Delivery charges are not refundable.
  • Please remove or cover any original mailing address label or shipping barcodes from package if using the original packaging for the returns.
  • Please use a trackable delivery method for the returns and keep the tracking details for your records. MamaShop shall not be responsible for packages that are not successfully delivered to us.
  • Delivery costs pertaining to all returns shall be borne by the customer.
  • Sale items cannot be returned.
International Returns Policy:
  • All returns must include a completed Merchandise Return Form (Please note that returns without a completed MRF will be subjected to delays.)
  • Product must be returned within 30 days of receipt.
  • Product must not be worn, altered, or washed and in their original packaging.
  • Product must have the original hang tags and labels attached.
  • Please note that all Overseas Shipping charges are not refundable.
  • Please remove or cover any original mailing address label or shipping barcodes from package if using the original packaging for the returns.
  • Please use a trackable delivery method for the returns and keep the tracking details for your records. MamaShop shall not be responsible for packages that are not successfully delivered to us.
  • Delivery costs pertaining to all returns shall be borne by the customer.
  • Sale items cannot be returned.

Refunds

If you return a product that does not meet the requirements for returns set above, we reserve the right to reject the return and request for a refund.

If we receive your package within the timeline specified above, please allow 14 working days for us to process your returns and determine that the product(s) meet our returns policy.

Once the return is approved, the refund will be made within 30 - 45 days.

If payment was made with your debit card or credit card, the refund will be credited back to that card.

If payment was made via a bank account or PayPal balance, payment will be refunded back to the same PayPal balance.

Refunds are in the same currency and at the same conversion rate at the original payment.